What is a Patient Care Coordinator?

Navigating your healthcare journey can often feel overwhelming, but with Affinity Whole Health, you're never alone. Our commitment to helping patients live better and healthier lives is exemplified through our unique Patient Care Coordinators (PCC). As the only clinic offering every patient a dedicated PCC, we ensure personalized, ongoing support right from your local clinic.

Defining the Patient Care Coordinator (PCC)

At Affinity Whole Health, a Patient Care Coordinator is more than just a point of contact—they are your personal advocate and trusted guide throughout your health journey. Unlike generic call centers or automated systems, our PCCs are real people in your community, ready to help with anything you need. From scheduling appointments and answering treatment questions to providing ongoing support, your PCC is always just a call, text, or email away.

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The Role of a PCC

Scheduling:

Whether it’s a lab test, follow-up visit, or new consultation, your PCC handles scheduling quickly and efficiently. This ensures every step of your healthcare journey is organized, convenient, and stress-free.

Immediate Assistance:

Questions about your medications, prescriptions, or treatment plan? Lost a dose while traveling? Your PCC is just a call, text, or email away. You’ll always connect with a real person who provides fast, personalized support, no automated menus or long wait times.

Continuous Communication:

Your PCC stays connected with you beyond the appointment. Through regular follow-ups, they help you stay on track with your health goals, treatment progress, and lifestyle changes, while coordinating updates to your care plan when needed.

Coordinate Medical Providers and Patients:

Because PCCs work directly in Affinity Whole Health clinics, they collaborate daily with our medical providers. This means you get quick, accurate answers to medical questions and seamless communication between you and your healthcare team.

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Do you have questions about Weight Loss, HRT, or TRT? Talk to one of our Patient Care Coordinators to get all of your questions answered today.

The Benefits of a Dedicated PCC

Personalized Support

Having a dedicated Patient Care Coordinator means having a healthcare partner who understands your personal journey. They work closely with medical providers and have firsthand insight into your health needs. This close relationship fosters a level of care that is both comprehensive and compassionate, ensuring you receive the best possible support.

New to Injectable Medications? You’re In the Right Place!

If you’re new to injectable medications, Affinity is the perfect place to start. With over a decade of experience, our team helps patients feel confident and safe at home.

• Learn in our clinic, through videos, or with step-by-step guides.

• Your PCC will provide hands-on instruction and ongoing reassurance.

• You’re never alone, your PCC is always ready to provide personalized assistance.

Real People, Real Support

Moreover, the PCC system at Affinity Whole Health eliminates the frustration of faceless interactions. Instead of dealing with impersonal 800 numbers or chatbots, you have the comfort and assurance of knowing exactly who to call when you need assistance. If you've never done this before, we are the ones to help.

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Meet Our PCCs

Zac Richman

Indianapolis

Zoe Hargrave

Indianapolis

Eric Betchtel

Cleveland

Glen Goykhberg

Cleveland

Shawn Inmon

Cleveland

Ally Donofrio

Columbus

Katie Boyer

Columbus

Jenifer McGuire

Chicago

Do you have questions about Weight Loss medication? Talk to one of our Patient Care Coordinators to get all of your questions answered today.

Hear From Our Patients

The PCC approach has been life-changing for many of our patients. See what they are saying:

Will Pfaffenberger

I needed to lose some weight and get my cholesterol under control. I struggled with both for my entire adult life. Affinity created a plan for me with semaglutide and supplements, and over the course of a year, I dropped 50 pounds and moved my cholesterol into healthy ranges for the first time in years. The staff follows-up regularly and makes sure you're moving towards your goals. I can't recommend them enough!

Stephanie Beaty

Affinity Whole Health has been a dream to work with! Straight from the consultation to shipping to questions it's been amazing! Their customer service and dedication are above and beyond! Their product recommendation and guidance has been life altering! Thank you to Zoe and the whole Affinity team!

Brady O'Malia

Definitely check-out Affinity Whole Health if you are looking for a boost in energy or weight-loss. Zac and his team are great to work with!

Natalie Montgomery

I will start off by saying the employees here are outstanding and are very helpful. They sat down with me and discussed my goals and what plan was best for myself. Now to get to the best part, I lost a total of 20lbs in 3 months. I noticed my appetite had decreased, I wasn't craving sweets or junk. I ate what I wanted but very little of it because I was full so fast. Also, I was not thinking about food 24/7 like I normally would, because I felt full longer. I am currently in the process of ordering more.

Kevin McMahan

From the moment you walk in the door, you not only feel welcomed, but you can tell you're in the right place. In today's world of little to non existent customer service, Affinty Health did not get the memo. Everyone there is not only very pleasant, but knows their jobs. That makes you very comfortable, knowing you're in such great hands. This will make you feel better and you will probably avoid many future health issues, by taking control now. Life is short. Invest in yourself. We all could use more energy, drive, stamina and most importantly, we all deserve to feel better! I encourage both men and women to go see Zach and all the great people at Affinity Health! Trust the process, work hard and You will see results!!!

Shannon Viti

Thank you Zach for the wonderful service you provided. Very professional, knowledgeable and prompt. You listened to my concerns and addressed them, set expectations about treatment and then exceeded them. Also a thank you to Jane. After our video visit I really felt heard and again all my concerns were addressed and then fully explain the process and products that would help me the most. I can not say enough. I will bell informing other women I know that voice similar complaints to call Affinity Whole Health. Thank you, Shannon

Sean O'Brien

One month in on TRT and tirzepatide for weight loss. Off to great start! Down 20lbs, energy levels greatly improved, back to exercising 4-5x per week, sleep improved. Overall, feeling better than I have in years. Excited to see how things progress! Communication with Shawn and the team has been great! If you are considering these therapies, I would definitely recommend seeking consultation here.

Ryan Clayton

The staff of Affinity Whole Health in Powell Ohio is amazing. I was experiencing some issues of low-t and wasn't sure where to go, or what to expect. I had no idea they offered so many options to help me out and get me back in control of my health! Ally responded almost immediately and had me scheduled the next day, they do blood work in house, and the Doctors are very knowledgeable! Such an awesome experience! I'm a customer for life!

Don Hull

Affinity Whole Health has been the epitome of professional. From intake to delivery everything has been tremendous. I work hand-in-hand with Jamie, and she communicates better than most my friends lol. I am down 49 lbs in 6 weeks! If you are on the fence- please...give them a try!! It is absolutely worth it.

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Frequently Asked Questions

• What does a Patient Care Coordinator do?

  A PCC helps patients with scheduling, treatment questions, medication support, and ongoing follow-ups. They are your dedicated point of contact at Affinity Whole Health.

• How does a PCC help with weight loss, HRT, or TRT?

  PCCs provide answers, guidance, and resources about your treatment plan. They also coordinate with Affinity Medical providers to ensure fast, accurate support.

• Where can I find a PCC near me?

  Affinity Whole Health provides Patient Care Coordinators in Indianapolis, Cleveland, Columbus, and Chicago. Contact your local Affinity clinic to speak with a PCC to answer all of your questions.