Have questions?
You’re in the right place.
When it comes to health, the amount of information available can be overwhelming. We have some resources and answers to the most frequently asked questions below.
If you still need more information please don’t hesitate to reach out to your local clinic or contact us. We’re here to help guide you with whatever you need.
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FAQSGeneral Questions
Still have a question? Contact us
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Most clinics take weeks to onboard new patients — but at Affinity Whole Health, you can often begin in just a few days.
Already have recent labs?
You can complete your medical history and schedule your provider consultation immediately.
Need labs?
Book a same-day lab appointment at one of our locations or visit one of thousands of labs near your home.
Once your labs are reviewed, and if you're medically approved by an Affinity provider, your personalized treatment plan is activated — and your medication typically ships the very next day, with free 2-day delivery included.
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Affinity Whole Health combines the convenience of telehealth and at-home treatments with the trust and care that comes with local clinics and Medical Providers in your neighborhood.
Starting with Affinity is as easy as 1-2-3, because we know your time is almost as important as your health.
1. Free Evaluation
You can complete your evaluation online and we’ll be in touch shortly, or give us a call to shareyour information, ask questions and schedule your first appointment now.2. Labs and Consultation
A dedicated Patient Care Coordinator will assist with booking your labs and answer any questions you have. After your labs you’ll have a free consultation with an Affinity Medical Provider online or in the office. Your custom program is based on your goals and medical needs.
3. Delivered to your door
Your personalized program is delivered discreetly to your home. You're welcome to visit the office anytime for free Inbody composition analysis to track your progress with the highest accuracy. Your Patient Care Coordinator and Provider are available for questions and guidance throughout your program.
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No, we don’t have any membership fees. Our programs typically last 3-6 months and can be paid in full before starting or financed over the length of your program.
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Weight loss programs starting at $249 per month. Testosterone and Hormone Replacement programs range based on your dosage and program length. Affinity’s all-in pricing includes your medications, supplements, supplies, shipping & handling, follow-up lab work and follow-up consultation.
We never charge a membership fee. You’re partnered with a dedicated Patient Care Coordinator as your point of contact throughout the process.
*HSA/FSA accepted. Insurance does not typically cover these medications.
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Typically, insurance does not reimburse or cover the cost of Affinity Whole Health’s programs. However, we do accept HSA and FSA cards for treatment and services.
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During your first consultation with an Affinity Medical Provider, you’ll go over your lab results and medical history together. Your Affinity Medical Provider determines if you qualify for a treatment program,explains treatment options, potential side effects, and answers your medical questions.
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When you begin a program with Affinity, you receive check-ins from your Patient Care Coordinator and your Affinity Medical Provider reviews your periodic lab results. You'll have consultations annually with your Affinity Medical Provider and as needed.
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Lab results are typically available in 48 hours.
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Orders often ship within a day of placing your order and all orders include fast 2-day shipping at no additional cost. Ask your Patient Care Coordinator about your specific order.
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Affinity Whole Health has four clinic locations throughout the Midwest, with physical offices in Ohio, Indiana, and Illinois.
In addition to our local clinics, we’re also licensed to serve patients via telehealth in the following states:
Georgia
Pennsylvania
Arizona
Whether you prefer in-person care or virtual treatment, we make it easy to get started.
We’re actively expanding! Let us know where you'd like to see an Affinity location next.
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Epiq Scripts
(833) 654-3553
TruMeds RX
3545 Chain Bridge Road Suite 102, Fairfax, Virginia 22030
Core Pharmacy
(216) 359-1600
6180 Halle Dr. Ste. B Valley View, OH 44125
PERSONALIZED WEIGHT LOSS / GLP-1Weight Loss
Curated by: Michael Koehler, MD
Affinity's Medical Director
Still have a question? Contact us
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Affinity's weight loss program involves reviewing your medical history, simple labs, and a Medical Provider consultation. All of your medication and supplies are shipped to your door for weekly self-injections.
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Certain medical conditions may make you ineligible for GLP-1 weight loss treatment. These disqualifications are based on current clinical guidelines and safety considerations.
You may not qualify for treatment if you have a history of:
Type 1 or Type 2 Diabetes
Kidney disease
Gallbladder disease
Pancreatitis
Medullary thyroid carcinoma (MTC)
Multiple Endocrine Neoplasia Syndrome Type 2 (MEN2)
Thyroid nodules that have not been medically evaluated
Pregnancy or breastfeeding
If you're unsure whether a condition applies to you, our medical team will review your health history during the consultation and provide personalized guidance.
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Medical studies report patients losing 15-20% of their body weight on average after one year. Results vary based on medication, dosage, starting weight, activity levels and other factors.
*Clinical studies show patients treated with GLP-1s experienced an average weight loss of 14.9-20.9% of their total body weight after 68-72 weeks. Results for patients treating with GLP-1 will vary based on a number of medical and other factors like your individual health profile, starting weight, commitment to lifestyle change and adherence to medication regimen. You should discuss these factors with your Affinity medical provider before beginning treatment.
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Depending on your dosage, programs typically last 3-5 months.
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Programs starting at $249 per month. Our all-in pricing covers your medications, supplies, shipping & handling, follow-up consultations and follow-up lab work. We never charge a membership fee.
*HSA/FSA accepted. Insurance does not typically cover these medications.
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Typically, insurance does not reimburse or cover the cost of Compounded Semaglutide treatment. However, we do accept HSA and FSA cards for treatment and services.
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Yes! Compounded medications are real medications. They may contain the same active ingredients as FDA-approved medications.
All medications are prepared in State Board of Pharmacy licensed compounding pharmacies or FDA-licensed 503(b) Outsourcing Facilities, ensuring the use of only the highest quality ingredients. Although these facilities are highly regulated, the compounded medications are not FDA-approved, as they are tailored to an individual provider's prescription for a specific patient.
Medically approved clients may be offered prescription injections of Semaglutide, which are gradually absorbed by the body over a day or week to help reduce appetite and cravings.
Please note, the compounded medication you may receive is not affiliated with Novo Nordisk™ or their brand-name drugs Wegovy® and Ozempic®.
*Compounded medications are prepared at the direction of your Affinity healthcare provider and are not governed by the FDA.
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Potential side effects include abdominal discomfort, constipation, diarrhea, nausea, vomiting, fatigue, headache; these symptoms may improve over time. Patients have found side effects may decrease by maintaining proper hydration and eating before injection.
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During your first consultation with an Affinity Medical Provider, you go over your lab results and medical history together.
Your Affinity Medical Provider determines if you qualify for a treatment program, explains treatment options, potential side effects, and answers your medical questions.
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When you begin a program with Affinity, you receive check-ins from your Patient Care Coordinator and your Affinity Medical Provider reviews your periodic lab results.
You'll have consultations annually with your Affinity Medical Provider and as needed.
TRT / Low Testosterone Testosterone Therapy
Curated by: Michael Koehler, MD
Affinity's Medical Director
Still have a question? Contact us
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Low testosterone is a common condition that men develop due to age, stress, disease, physical trauma, an unhealthy lifestyle or environmental factors.
Testosterone levels naturally decrease as we age, typically starting around age 30 and declining by about 1–2% per year.
Learn more: https://my.clevelandclinic.org/health/diseases/15603-low-testosterone-male-hypogonadism
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Low sex drive
Fatigue/Low energy
Reduced lean muscle mass/increased body fat
Irritability/Anxiety
Erectile dysfunction
Brain fog and poor focus
Depressed mood
Source: https://www.urologyhealth.org/urology-a-z/l/low-testosterone
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Testing for low testosterone involves drawing blood for analysis and reviewing your medical history and symptoms with your Affinity Medical Provider.
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Affinity offers some of the most comprehensive labs in the industry. Your Patient Care Coordinator can explain which blood tests you’ll need for your desired program.
If you already have labs, you can share them with Affinity to see if we can use them for your consultation. Your Affinity Medical Provider will review your labs with you during your consultation.
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Affinity offers free 2-day shipping for all orders. Your order often ships the day after your telehealth appointment.
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Testosterone levels decrease naturally about 1-2% per year after peaking in your 20s and 30s. Normal ranges vary by age and other factors. To find out if your levels are within the normal range, you can begin by scheduling labs with your medical provider or Affinity Whole Health.
Source: https://www.mayoclinic.org/healthy-lifestyle/mens-health/in-depth/male-menopause/art-20048056 -
It usually takes 4-8 weeks to feel the effects of TRT, although each patient notices results differently.
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The most common side effects include acne, increase in red blood cell count, decrease in sperm counts, breast tenderness and worsening of sleep apnea.
Other potential side effects are discussed by your Affinity Medical Provider at your consultation. If determined, your Provider may prescribe medications to alleviate these potential side effects.
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Testosterone Replacement programs (TRT) vary based on your dosage and program length. Your initial labs to confirm eligibility for a TRT program cost $99.
Affinity’s all-in pricing includes your medications, supplements, supplies, shipping & handling, follow-up lab work and follow-up consultation. We never charge a membership fee.
You’re partnered with a dedicated Patient Care Coordinator as your point of contact throughout the process.
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During your first consultation with an Affinity Medical Provider, you go over your lab results and medical history together.
Your Affinity Medical Provider determines if you qualify for a treatment program, explains treatment options, potential side effects, and answers your medical questions.
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Affinity does not offer hormone pellet therapy. Pellet therapy require an invasive procedure to be inserted and cannot be removed or adjusted once placed.
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When you begin a program with Affinity, you receive check-ins from your Patient Care Coordinator and your Affinity Medical Provider reviews your periodic lab results.
You'll have consultations annually with your Affinity Medical Provider and as needed.
HRT / BHRTHormone Replacement Therapy
Curated by: Michael Koehler, MD
Affinity's Medical Director
Still have a question? Contact us
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Bioidentical hormone replacement therapy (BHRT) is a treatment that restores hormone levels using compounds that are chemically identical to the hormones your body naturally produces.
These bioidentical hormones are typically used to alleviate symptoms of menopause, such as:
Hot flashes
Mood changes
Low libido
Sleep disturbances
Weight fluctuations
Fatigue or brain fog
Because BHRT closely matches your body’s natural hormones, many women report fewer side effects and better symptom relief compared to synthetic hormone therapy.
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Your initial labs to confirm eligibility for a BHRT program cost $99. Your BHRT program cost will depend on what medications and dosage you are prescribed.
Affinity’s all-in pricing covers your medications, supplements, supplies, shipping & handling, follow-up lab work and your follow-up consultation. We never charge a membership fee. You also will be partnered with a dedicated Patient Care Coordinator as your point of contact throughout the process.
*HSA/FSA accepted. Insurance does not typically cover these medications.
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Patients typically start to feel improvement within six weeks of starting medication, although it may be sooner. You should allow 3 months to feel the full effect of your treatment program.
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Potential side effects depend upon which medications you are prescribed. You may be prescribed more than one hormone depending on your body’s needs.
Most women do not experience any negative side effects, but the most common are:
Bleeding/Spotting
Breast tenderness
Bloating
Headaches
Acne
Other potential side effects are discussed by your Affinity Medical Provider at your consultation.
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Affinity offers free 2-day shipping for all orders. Your order often ships the day after your telehealth appointment.
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Affinity offers some of the most comprehensive labs in the industry. Your Patient Care Coordinator can explain which blood tests you’ll need for your desired program. If you already have labs, you can share them with Affinity to see if we can use them for your consultation. Your Affinity Medical Provider will review your labs with you during your consultation.
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Affinity does not offer hormone pellet therapy. Pellet therapy require an invasive procedure to be inserted and cannot be removed or adjusted once placed.
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During your first consultation with an Affinity Medical Provider, you go over your lab results and medical history together.
Your Affinity Medical Provider determines if you qualify for a treatment program, explains treatment options, potential side effects, and answers your medical questions.
-
When you begin a program with Affinity, you receive check-ins from your Patient Care Coordinator and your Affinity Medical Provider reviews your periodic lab results.
You'll have consultations annually with your Affinity Medical Provider and as needed.
Still have a question?
If you still need more information please don’t hesitate to reach out to your local clinic or contact us. We’re here to help guide you with whatever you need.
We aim to reply in 24 hrs.